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Supplier FAQs

What are Cessna's Quality requirements?

AS-9100 / AS-9120

Cessna requires that all approved suppliers maintain a Quality Management System that is compliant with all applicable requirements of the AS-9100 / AS-9120 standards.

CQRS

Cessna Quality Requirements for Suppliers list specific quality requirements for approved Cessna suppliers that are in addition to any applicable AS-9100 / AS-9120 requirements.

Purchase Order Quality Notes

Cessna Purchase Orders may reference one or more Purchase Order Quality Notes. These notes describe additional Quality requirements.

Other Requirements

Cessna Purchase Orders often reference other documents that may contain additional quality requirements, specifications, and standards, including applicable revision level(s).

How will Cessna measure my performance?

STARS 2000 Rating

The Supplier Tracking and Reporting System (STARS 2000) is the primary tool used by Cessna to measure the performance of each supplier. The STARS 2000 system uses recent performance data to calculate a rating "score" in four key business areas: quality, reliability, adherence to schedule, and cost performance. Cessna frequently reviews each supplier's STARS 2000 rating and may issue formal requests for corrective action if a rating score in any category falls to an undesired level.
Click here for an expalation of the STARS 2000 rating criteria.

What happens if there is a nonconformance?

RDRs

If a nonconformance is discovered by Cessna and determined to be supplier-fault, then a Rejection Disposition Report (RDR) will be issued to the supplier. The RDR will list the part number, quantity, and a brief description of the nonconformance. Suppliers may access a list of all RDRs issued in the previous 12 months on the secure section of this website. Each RDR issued to a supplier will adversely affect their corresponding STARS 2000 Quality rating.

RDR Reversals

If a supplier believes an RDR was issued in error, then a request can be submitted to Cessna to "reverse" the RDR. This erases the RDR from the supplier's STARS 2000 Quality rating. To request an RDR reversal, the supplier must send a completed RDR Reversal Request Form to the appropriate Cessna Quality contact. Along with the completed RDR Reversal Request Form, a supplier must submit documented objective evidence to support the claim that the RDR was not supplier-fault. Cessna will base the decision to reverse an RDR primarily on the extent and type of supporting evidence provided by the supplier. RDR Reversal Request Forms must be submitted within 120 days of the RDR issue date.

SCARs

Cessna may choose to issue a Supplier Corrective Action Request (SCAR) to a supplier upon the discovery of one or more nonconformances. The SCAR is a formal request for corrective action that requires a documented response from the supplier. The supplier's response must include a description of the Root Cause Corrective Action (RCCA) taken to prevent recurrence of the problems that resulted in the unsatisfactory STARS 2000 rating. Failure to respond to a SCAR in a timely manner can be detrimental to a supplier's status.

What quality forms do I need?

RDR Responsibility Reversal Request form X-361
Supplier Rejection Disposition Report (SRDR)
Cessna Supplier Quality Evaluation form X-124
Cessna Quality Requirements for Suppliers (CQRS)

Who are the approved Special Process suppliers for Cessna?

Cessna-approved special process suppliers
McCauley-approved special process suppliers

As an Interior Materials supplier what should I be aware of regarding burn testing requirements?

Please refer to the following whitepaper for guidance with Cessna's burn test requirements.

Burn Test Requirements CSNP056 and CPTI001

What do I need to know to understand Cessna documents for flow down information?

Please refer to the following presentation.

Supplier Quality Education – Quality Insight to Cessna's System